For some people, going into a computer repair shop to discuss an issue with their computer can be like trying to decipher a doctor’s scrawl when the Doc writes you out a prescription. It’s true that a lot of computer techs love to speak geek. The problem is, most of the clients they are dealing with don’t understand the language. They are ordinary people who don’t delve into the technical side of computers. They just want their computer to work so they can use it. That’s all they really care about.
It’s an easy trap for those in the know to fall into. If someone is really passionate and knowledgeable about a subject, it’s easy to start talking technical and use industry jargon. To the knowledgeable one, this all seems quite easy to understand, but for those on the outer, that person might as well be speaking Russian.
It can actually be counterproductive for a computer specialist to speak technical jargon when hoping to attract the business of everyday people. If a person with a broken down computer is afraid of entering a computer repair shop for fear of looking like an imbecile because they don’t understand geek speak, then that computer tech will simply lose business. This is definitely the case if that particular tech has a reputation for speaking technical jargon that no one understands. Word quickly gets around.
We Speak Your Language
A Tech In Need fully understand this dilemma. That’s why all our technicians speak to our customers in an everyday, conversational manner. While we understand geek speak, we don’t speak it to our valued clients.
You want to understand exactly what’s gone wrong with your computer, what the solution is, and how to avoid the same problem recurring in the future. It’s an integral part of our job to help you understand in a way that you can fully comprehend.
We are technical on the inside and we know our industry extremely well, but when we speak with you, we talk like regular people.
That’s how it should be.
We want to solve your problems so you will be a fully satisfied customer. Happy customers are a businesses’ best friend, as they will gladly recommend our services to other people they know.
So if you need…
- Computer repair
- Computer upgrades
- Home computer help
- Small business IT support
- Laptop repairs
…be sure to get in touch with the friendly team at A Tech In Need on the Gold Coast.
We speak English, not geek.