FAQ

We can pickup your computer at anytime in the greater Gold Coast area. Please call to verify your location qualifies for free pickup and delivery. There is a $50 surcharge for P/D.

Online Computer Support, also known as “Remote” or “Virtual” Computer Support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from the remote location.
The benefits of Remote Support include:
– Fast: Receive help instantly without having to wait for a tech to arrive to you. Fix small jobs fast.
– Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit. Charges are only per 1/4 hour of service.
– Peace of mind: Your computer can be fixed without you needing to do anything bar having the computer on!

All parts come with a 2 week money back guarantee if unsatisfied. There is also a 1 year limited warranty on all parts due to failure. Click on the ‘Contact Us’ above for information about our 3 year extended warranty option.

We will always work with you to make sure you’re satisfied with our work. If you ever have questions or concerns over a service, our customer satisfaction team is ready to make sure your are happy with your service. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example some computers are re-infected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place.